Last updated: January 2026 | Applicable to users in Bangladesh
At cd 11, protecting the personal information of our users is a top priority. This Privacy Policy explains in detail what data we collect, why we collect it, and how we keep it safe.
When you register at cd 11, we collect your name, email address, mobile number, date of birth, and Bangladesh address. This information is essential for account creation and identity verification. Your national ID or other government-issued ID details may be requested for age verification purposes. This identity information is required to ensure responsible gaming and maintain account security. You are responsible for keeping the information you provide accurate and up to date.
When you use the cd 11 platform, we automatically collect technical information about your device, including device type, operating system, browser type and version, and screen resolution. If you access the platform from a mobile device, your device identifier and network connection type may also be recorded. Your IP address and approximate location are used for security verification and fraud prevention. This technical data helps us improve platform performance and personalize your experience. Device information is never sold to third parties.
Transaction records for deposits and withdrawals at cd 11 — processed via bKash, Nagad, Rocket, or bank transfer — are securely stored. Details including transaction amount, time, method, and reference number are retained safely. All financial activity conducted in BDT is managed in accordance with the guidelines set by relevant regulatory authorities. Industry-standard encryption technology is used to protect payment information. Full bank account numbers or card numbers are never stored directly on our servers.
Your gaming activity on the platform — including betting history, preferred game categories, and session duration — is automatically recorded. We use this data to show you more relevant games and offers. It also helps us identify unusual betting patterns as part of our Responsible Gaming policy. Records of customer support interactions, complaints, and their resolutions are also retained. This information is used solely to improve the platform and protect our users.
Cd 11 uses collected data solely for specific and legitimate purposes. Our primary uses include account registration, identity verification, processing deposits and withdrawals, and providing customer support. Data is also used to deliver a personalized gaming experience based on each user's preferences and activity. Where applicable, users are notified of new promotions, bonus offers, and platform updates via email or SMS. You can opt out of marketing communications at any time.
Ensuring secure registration, login, and identity verification.
BDT deposits and withdrawals processed securely.
Detecting and preventing suspicious activity.
Monitoring unusual betting patterns and providing assistance.
Analyzing user experience to improve our services.
Compliance with applicable laws and regulatory requirements in Bangladesh.
Cd 11 stores all user data on secured servers and uses industry-standard SSL/TLS encryption to protect data in transit. Account passwords are never stored in plain text — they are secured using a one-way hashing algorithm. Financial information and identity documents are stored in a separate encrypted layer, accessible only to authorized personnel. Regular system audits, vulnerability testing, and security updates are conducted to maintain the highest security standards. In the event of a data breach, cd 11 will notify affected users and, where applicable, the relevant regulatory authorities as quickly as possible.
User data is retained for as long as an account remains active. After an account is closed, certain data may be kept for a defined period to meet legal compliance and dispute resolution requirements. Once that retention period ends, data is securely deleted or anonymized. We recommend using a strong password and not sharing your login credentials with anyone to keep your account secure. If you notice any suspicious activity, contact customer support immediately and change your password.
Cd 11 never sells users' personal data to third parties for commercial purposes. However, limited information may be shared with trusted partners to support platform operations. For payment processing, only the data necessary to complete transactions is shared with local mobile banking services such as bKash, Nagad, and Rocket, as well as registered banking partners. Technology service providers such as cloud hosting companies receive limited access for infrastructure management and are bound by strict confidentiality agreements. Information may also be disclosed in response to lawful requests from legal authorities or regulatory bodies, in compliance with applicable law.
Any data shared with third parties is strictly limited to the specific purpose for which it is shared, using only the minimum information necessary. All partner organizations are required to comply with cd 11's privacy standards and may not use the data they receive for any other purpose. No data is passed to third parties for marketing or advertising purposes without the user's explicit consent. For any international data transfers, applicable data protection laws and standards are observed. For any questions regarding data sharing, please contact our customer support team.
Every registered cd 11 user has specific rights regarding their personal data. You can request to view or correct the information stored in your account at any time. To update inaccurate or outdated details, submit a request directly through your account settings or via customer support. If you request account deletion, all personal data will be removed as promptly as possible, taking into account legal obligations and any pending transactions. Every user also has the right to opt out of marketing communications.
View your stored data at any time.
Correct inaccurate or outdated information.
Request deletion of your account and data.
Unsubscribe from marketing messages.
Request a copy of your data.
Object to the processing of your data in certain circumstances.
Cd 11 reserves the right to update this Privacy Policy as needed. If any significant changes are made, users will be notified in advance via their registered email or through platform notifications. The effective date of any changes will always be clearly displayed at the top of the page. Continued use of the platform after an updated policy takes effect will be considered acceptance of the revised terms. If any part of this policy is unclear, please visit our FAQ page or contact us directly.
To submit any questions, requests, or complaints regarding this Privacy Policy, please contact our customer support team. You can reach us by email at support@cd11.biz — we typically respond within 24 to 48 business hours. For faster assistance, use the live chat feature on the platform. Your data privacy is one of cd 11's highest priorities, and we take your concerns seriously. FAQ page Answers to common privacy-related questions are also available.
Cd 11 is committed to providing a trusted and secure gaming environment for players in Bangladesh. We safeguard your personal data and financial transactions so you can enjoy the best possible experience. Register now and start gaming on a platform you can rely on.